The below policy applies to all purchases made online at

AURELIO COSTARELLA CREATIVE will provide you with a full refund if the product you purchased :

  • is faulty, not of acceptable quality, or
  • does not match descriptions made on our website.

If a product that you have purchased from us meets this description, please contact us for a Return Authorization number (RA#) as soon as you become aware.

Items that are damaged by you (the Buyer) or which have undergone general wear and tear (as set out in ‘CARE FOR ME’) are not considered to be faulty and are not eligible for repair, replacement or refund.

Faulty Goods /

“Faulty goods” are classified as faulty at the discretion of AURELIO COSTARELLA CREATIVE, provided:

  • they are damaged when the customer receives them.
  • Not subjected to ‘normal’ wear and tear
  • no alterations or attempts to repair or launder have been made by the customer

AURELIO COSTARELLA CREATIVE will provide a repair, exchange, replacement or refund for faulty goods if:

  • returns must include all original packaging including boxes and tags and these must be in original condition as they are considered part of the item
  • returns must be posted back to AURELIO COSTARELLA CREATIVE  within 7 days of the issue of your RA#.

AURELIO COSTARELLA CREATIVE will endeavour to repair faulty items. If adequate repairs cannot be made a replacement, online credit or a full refund will be granted. Please note that items damaged as a result of wear and tear are not considered faulty.

Change of Mind Returns /

A “change of mind” return refers to any return of a product that is correctly described, is safe, of acceptable quality and not faulty.

AURELIO COSTARELLA CREATIVE accepts “change of mind” returns for full priced items purchased in accordance with the following terms;

  • a Return Authorization number (RA#) has be requested within 7 days of receipt of order - item(s) must not be worn, altered, damaged or washed
  • item(s) must have all tags attached
  • returns must include all original packaging including boxes and tags and these must be in original condition as they are considered part of the item
  • returns must be posted back to AURELIO COSTARELLA Head Office within 7 days of issue of your RA#. With proof of postage date if required.

In the event that a change of mind return does not meet any of the above terms, AURELIO COSTARELLA CREATIVE reserves the right to not approve the change of mind return.

To ensure you will be eligible for a return, we recommend the following;

  • try scarf on without contact to makeup, perfume, or skincare products that may contain chemicals or mark the item
  • do not wear accessories in order to avoid pulling or snagging of delicate fabrics
  • items that have been marked or snagged will not be accepted

Exchanges /

AURELIO COSTARELLA CREATIVE accepts exchanges for full priced items purchased. If you would like to exchange an item for a different style we recommend you contact AURELIO COSTARELLA CREATIVE within 7 days of receipt of order.

AURELIO COSTARELLA CREATIVE does not offer exchanges on any promotional items or markdown items.

Refunds /

Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value of the item(s) returned, excluding any discounts or special offers received and any applicable shipping costs associated with the order.

Refunds can only be issued for full priced items and “change of mind” returns that comply with the returns policy. Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account. AURELIO COSTARELLA CREATIVE does not offer refunds on any promotional items or markdown items.

Should your return not be approved for a refund, you will be contacted by Customer Care.

Duties and Taxes /

AURELIO COSTARELLA CREATIVE is not responsible for country export duty taxes and VATs. Please contact your local customs offices for more information regarding duties and taxes. AURELIO COSTARELLA CREATIVE is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. If an international order is rejected by the customer, or the customer is unable to accept the delivery and duties and taxes have already been paid by the customer, AURELIO COSTARELLA CREATIVE cannot refund the duties and taxes.

To Return an Item /

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. To register your return, please CLICK HERE and follow the process.

Once you have registered for a return you will receive a Return Authorisation number #RA. Fill in the return form and enclose it with the returned item(s). The item(s) must be in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.

Items being returned must be mailed with a completed online returns form to:


Attn: Customer Care – RETURNS

PO BOX 849


Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. Should the return be acceptable, your order will be refunded, or a gift card will be issued depending on the terms of original sale. Should the return be unsuccessful, Customer Care will contact you. All postage costs for returned goods are payable by the customer and will be reimbursed by AURELIO COSTARELLA CREATIVE in the case of damaged, faulty or incorrectly supplied goods. We highly recommend return via a trackable method (e.g., registered post), to ensure safe and confirmed delivery. AURELIO COSTARELLA CREATIVE cannot be held responsible for goods that are lost or damaged in transit.